2012 Collaborative Underway
This year's focus: Thriving by 2015: Retailing Profitable SolutionsThe Institute
Expert guidance fueled by industry researchCurrent Issue- What's Inside
The Segment of One by Jamie Beckland
How's Your Social Wealth? by Will Marré
Video: Why Join The Institute? — 05/16/2012
KQ Article: Peering In — 04/13/2012
KQ Article: Collaborative — 04/13/2012
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When Sales and Service Meet
05/15/2012Many times, we can learn from other industries, even those seemingly far removed from our own type of business and customers. A Customer Experience I had at a grocery store is one of those times.
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