Webinar

The Cult of the Customer

Turn Satisfied Customers into Customer Evangelists

Shep Hyken
Dec 08, 2010  |  1:00 PM - 2:00 PM

Check out the comments on Shep's blog post and see how others completed the Employee Loyalty Formula. How would you complete the following equation?

Appreciation + ___________ = Employee Loyalty

A special thank you to everyone who participated in our book giveaway contest. A final list of drawing winners will be posted here and in the Knowledge Center on December 10, 2010. The 100 lucky winners will receive Shep's new book The Amazement Revolution due out in April 2011. Click here to see full terms and conditions of drawing. 

Customer loyalty expert, Shep Hyken shares insight and examples from his best-selling book The Cult of the Customer. Customer service, Shep maintains, is driven by the customer experience and the two should not be confused. Service must be experienced, and that experience is provided by the people inside of your financial institution.   This is important: Whatever employees experience on the inside of an organization is similar to what customers will experience (on the outside). 

  • Is your financial institution in “alignment?”
  • Does every employee understand the vision?
  • Do employees love their jobs? 

 

The concepts, lessons and strategies discussed in this web seminar will compel you to start your own Amazement Revolution!

 

 
Shep Hyken
Shep Hyken
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