KQ Article

This Twitter “tweet” exchange demonstrates just how easily and casually information can now be accessed on almost any topic from experts across the globe. Our ability to be connected 24/7 has spawned an “ anytime, anywhere” learning preference among educators, employers and employees. It is also creating new, less formal but highly effective training platforms, including:

E-learning
This covers any training conducted through a computer, and can include content delivered via video, Web sites or e-mail. E-learning usually follows a structured learning path. Tracking and scoring systems help measure learning and performance results.

Social media
Facebook and Twitter have transformed how we communicate. Online users can pose a question, make a comment or communicate a concern to which an entire community can instantly respond. Learners can follow friends, co-workers and other business professionals around the clock. (Visit Deluxe on Twitter at DeluxeKnows.)

Podcasts and YouTube
These tools are replacing traditional lectures or facilitated classroom sessions. Instead of a live lecture, content is recorded and uploaded to a URL, where users can go to review at their leisure. With more than 100 million iPod users — a figure that grows by 2 million each month — the transfer of learning potential here is staggering.

Despite the emerging learning styles, expectations and technology, good training is still good training. Sticking to these fundamentals will help you optimize the effectiveness of the informal learning methods you adopt at your financial institution:

1. Include clear, practical learning objectives. If the value of the content isn’t clear, the communication method won’t matter.
2. Remember that practice makes perfect. Use frequent activities, tests and simulations to give informal learning a practical dimension.
3. Never leave learners stranded. Checkpoints, skill assessments and coaching will help produce achievementoriented learners with a strong desire to succeed.