The Coach Kit

Developing the coach within you. Unlocking the power within your employees.

What if your employees were more engaged? More enthusiastic? More committed to adding value? They can be. Engaged employees are more loyal to your organization and create a better experience for your customers. But to unlock this potential, you need to be more than a manager. You need to become a coach.

While managers help employees meet requirements — an important task — coaches inspire people to reach their potential. Coaches equip their people with the tools, knowledge, and opportunities they need to develop themselves. They unlock the enthusiasm for excellence.

The Coach Kit is a workshop, designed to be delivered by you, that helps transform managers into coaches — and employees into stakeholders. It shows you how to establish a coaching process, identify coaching needs, motivate and recognize employees, and give feedback. Perhaps even more importantly it shows how to eliminate the common roadblocks that get in the way of effective coaching and helps each coach to develop a coaching plan.

You Will Receive

  • A Leader Guide for effective delivery of the workshop
  • A PowerPoint presentation in electronic form
  • Video clips
  • 10 Team Member Guides for use during the workshop
  • A Steward Guide to ensure your efforts are sustained

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Testimonials

"(The Coach Kit) was full of tools and ideas that I could plug into my coaching process and I saw immediate results – not only in the way my staff reacted, but the confidence it gave me... I especially appreciated the motivation and recognition aspects of the kit. Especially in this economic climate finding simple and inexpensive, yet effective, motivation techniques is important."

Nathan Hickman

Contact Center Supervisor
BECU

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