Jeanne Bliss

Jeanne Bliss is author of Chief Customer Officer: Getting Past Lip Service to Passionate Action. Jeanne spent twenty-five years on the job driving customer focus and profitability inside five large U.S. corporate machines. She reported to the founder of Lands’ End as chief zealot for the Lands’ End customer experience. Jeanne served Allstate Corporation as its officer for Customer Satisfaction and Retention. She was vice president of franchise services for Coldwell Banker Corporation, General Manager of Worldwide Customer and Partner Loyalty for Microsoft Corporation and Senior Manager of Customer Satisfaction for Mazda Corporation.

As "Chief Customer Zealot" Jeanne Bliss has fought valiantly to get "customer" a place on the strategic agenda; redirecting priorities and creating transformational changes to the brands’ customer experience. She has led the achievement of 95% loyalty rates, changed customer experiences across 50,000 person organizations… and convinced even the staunchest curmudgeons to help push the customer rock up the hill.

Today she runs CustomerBliss, www.customerbliss.com, which coaches leaders and assists companies in connecting their organizations for improved customer experiences and profitability. She gives keynote speeches and workshops on this subject around the world.

Jeanne is a contributing author to The Deluxe Knowledge Quarterly publication for the July 2006 edition and was the guest speaker at the August 9, 2006 Deluxe Knowledge Exchange web seminar.