Patricia Seybold

With over 24 years of experience consulting to high-tech firms and to IT-aggressive businesses in a variety of industries, Seybold is a visionary thought leader with the unique ability to spot technology and business trends early on. She assesses and predicts how new and evolving technologies will impact customers and the ways in which both business and consumer customers will make new demands on companies. Seybold provides customer-centric executives within Fortune 1000 companies with strategic insights, technology guidance, and best practices.

Seybold is an internationally acclaimed best-selling author. Her book, Customers.com, provides insight into how 16 still-thriving companies designed their e-business strategies to improve revenues, increase profitability, and enhance customer loyalty. Seybold's latest book, The Customer Revolution, describes how 13 global businesses in a variety of industries manage by and for customer value while they continuously improve the quality of the customer experience they deliver.

Seybold uses a coaching, mentoring, and learn-by-doing consultative approach to help clients achieve their goals as they transform their corporate cultures to be more customer-centric. She is the creator of three proven consulting methodologies that help companies adapt their business processes to better serve customers' needs, to prioritize their initiatives, to address organizational roadblocks, and to develop customer-centric metrics and performance monitoring systems.

Seybold's work has recently been published in the Harvard Business Review, CIO Magazine and Fast Company, to name a few. She is frequently quoted in major publications such as BusinessWeek, Wall Street Journal and the New York Times.